Microsoft Teams softphone user guide

Are you a Microsoft (MS) Teams softphone user?

If you’re an MS Teams softphone user, you’ll see a dial pad and your assigned softphone number under the Calls tab on the left side of the MS Teams app. If you don’t see a dial pad, you’re not an MS Teams softphone user and this service does not apply to you.

Sections

Access your softphone: Use the MS Teams application
Set your current emergency location: Before you start using your new softphone, you must add your location
How to make a call and use in-call options: Learn the various ways to make a call and use features while on a call
Customize call handling and forwarding: Set up your preferred call handling and forwarding settings
Manage voicemail, call groups and delegates: Set up your voicemail settings, call groups and delegates

Get more help

This link is accessible only on the Government of Canada network:

Softphone user guides and training (GCxchange)

Related information

Softphones

Page details

2026-05-29

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