Refund Policy
How refunds work for consultation and service fees paid to MIGOVA IMMIGRATION. This policy applies to fees paid directly to us — not to government or third-party fees.
On this page
1. Overview
This Refund Policy explains when and how you can request a refund of fees paid directly to MIGOVA IMMIGRATION for consultation and case-management services. It does not cover the free initial assessment call, which carries no fee and therefore nothing to refund.
2. Refunds are not tied to visa outcome
Because visa, permit, and PR decisions are made solely by the relevant government authority, a refusal, delay, or unfavorable outcome on your application is not, by itself, grounds for a refund — provided the work we agreed to deliver (assessment, document preparation, application filing, etc.) was actually completed to a professional standard. Our fee compensates us for the advisory work performed, not for guaranteeing a specific result, as set out in our Terms of Service.
3. Types of fees we charge
Depending on the service, you may pay us for:
- Consultation fees — for a detailed, paid eligibility assessment beyond the free initial call.
- Service / case-management fees — for document preparation, application drafting, SOP writing, and filing support for PR, study visa, work permit, LMIA, or family sponsorship applications.
- Add-on services — such as language-test coaching, university/employer shortlisting, or expedited document review, where applicable.
These fees are separate from — and do not include — government filing fees, biometrics fees, medical exam fees, language test fees (e.g. IELTS/PTE), courier charges, or third-party translation/notarization costs, which you pay directly to those providers.
4. Refund eligibility by stage
Because our work is delivered progressively, how much of our fee is refundable depends on how far your case has progressed when you request cancellation:
Before we begin any work on your case
If you cancel before we've started document review, drafting, or any case-specific work, you're entitled to a full refund of the service fee, less any payment-processing charges already incurred.
After work has started, before filing
If document review, profile assessment, or application drafting has already begun but the application has not yet been filed with the relevant authority, you're entitled to a partial refund, reflecting the portion of work not yet completed. We'll provide a clear breakdown of work completed versus outstanding when you request cancellation.
After the application has been filed
Once your application has been filed with the government authority, the case-management portion of our fee is considered earned, because the core service — preparing and submitting your application — has been fully delivered. Refunds are not available at this stage for the filed application, regardless of its eventual outcome.
5. Non-refundable items
The following are never refundable once paid or incurred, because they are either third-party charges or represent effort already completed:
- Government application, biometrics, or processing fees paid to an immigration authority.
- Language test fees (IELTS/PTE/CELPIP, etc.) paid to the testing body.
- Courier, notarization, translation, or credential-evaluation costs paid to third parties on your behalf.
- Any consultation session you've already attended.
- Work explicitly completed and delivered to you (e.g. a finished SOP draft, a completed eligibility report), even if you later decide not to proceed.
6. How to request a refund
To request a refund, email info@migova.com with your full name, the service you paid for, your payment reference/receipt, and the reason for your request. We'll review your case status and confirm the refundable amount (if any) in writing within a reasonable timeframe.
7. Refund processing timeline
Once a refund is approved, we process it within 7–14 business days, using the original payment method wherever possible. Depending on your bank or payment provider, it may take a few additional business days for the refund to appear in your account.
8. Cancelling before a session
If you need to cancel or reschedule a paid consultation, let us know at least 24 hours in advance and we'll reschedule at no extra cost. Cancellations with less notice, or missed appointments without notice, may not be eligible for a refund of that session's fee.
9. Changes to this policy
We may update this Refund Policy from time to time. The version in effect at the time you engage our services is the one that applies to your case; the "Last updated" date at the top of this page reflects the most recent revision.
10. Contact us
Questions about a fee or a refund request? Reach us at:
- Email: info@migova.com
- Phone: +1 (555) 010-0100