How to make a call and use in-call options

Make a call

Using the dial pad

To dial a number from MS Teams, go to Calls. Enter the number of the person you want to reach by using the dial pad located on the left and then click Call.

You can also type in the name of a person or group and call them from the dial pad.

Using your call history

Access your call history and quickly call anyone back from the list. Go to Calls and review the History section in the centre of the screen. Select any item from the list and then choose Call in the Details section on the right side of MS Teams.

Using speed dial

• From your speed dial, you can quickly call contacts you’ve saved to this list. To access your speed dial, go to Calls, then find the Speed dial section on the right side of MS Teams.

Using your voicemail

• From your voicemail, you can quickly call anyone who’s left a message. To access your voicemail, go to History and select the Voicemail button in the upper-right corner. You can call someone back from your voicemail by selecting More actions next to their name.

Using your contacts

• To view your contacts, click Calls > View Contacts in the top-right corner of MS Teams. From here, you can call anyone by selecting Audio Call to the right of their name.

In-call options

During a call, you can take many actions. These are a few common actions you might perform.

Place a call on hold

Select Hold in your call window. Everyone in the call will be notified that they’ve been put on hold. You can continue your call by clicking Resume.

Transfer a call

Select Transfer  > Transfer in your call controls. Next, type the name of the person you want to transfer the call to and select it. To finish, select Transfer.

Consult then transfer

If you want to check in with someone before you transfer a call to them, select Transfer > Consult then transfer.

Under Choose a person to consult, start typing the name of the person you want to reach and select it when their name appears. You can call them or consult with them over chat. When you’re ready, select Transfer.