Softphones
Shared Services Canada is modernizing the Government of Canada’s (GC) telephony services to reduce costs, streamline communication and enhance service delivery for Canadians.
Services and information
About softphones
Moving from multiple telephony services to a single solution
Softphones in the Government of Canada
Guidance for GC departments and workers
Value for Canadians
Modernized telephony services benefit Canadians
Related links
- How softphones are transforming the GC workplace
- Microsoft Teams softphone user guide
- MS Teams 911 guide (PDF - GCXchange) (accessible only on the GC network)
Using softphones: What to know
- Available on GC devices only: Softphones are available exclusively on GC-issued and managed devices. You cannot install or use them on personal devices.
- Access through Microsoft (MS) Teams: Softphones are built into MS Teams—no additional software is required.
- Your number is already assigned: All GC employees with an active GC email address have a softphone number ready to use in MS Teams.