Settling for grain and charges incurred
If a producer ships to a Canadian Grain Commission licensed elevator, the producer is paid based on the grade and net weight of the grain at unload. If the producer uses an administrator, the administrator usually pays the freight, cleaning charges and any weighing and inspection fees that may apply on the producers’ behalf. The administrator deducts these fees from the final payment to the producer.
Producers are encouraged to get the proper documentation as without it they may not be able to make a claim for compensation if there are any problems.
Settling a dispute
A producer is primarily responsible for settling any disputes that they may have with:
- the railway (contact the railway directly or the Canadian Transportation Agency)
- the elevator that receives their grain
- the buyer of their grain
However, if the producer is having trouble getting a settlement for their grain from a company licensed by the Canadian Grain Commission, they should contact the Canadian Grain Commission.
Disputes with the railway
If you need more information about disputes with the railway, you can contact the Canadian Grain Commission or the Canadian Transportation Agency.
Canadian Transportation Agency
15 Eddy Street
Hull, Quebec K1A 0N9
Telephone: 1-888-222-2592
Website: Canadian Transportation Agency
Email: info@otc-cta.gc.ca
