After you apply
Waiting for a response on your application
If you filled in an application, you'll get a letter from us in the mail. It will tell you one of these things:
- If we need more information from you
- A decision on your application
Your decision letter will include
- The amount you will receive each month
- The date of your first payment
- Any past payments that may be owed to you
Manage your application
Sign in to your My Service Canada Account (MSCA)
In MSCA you can:
- Check your application status
- Update your mailing address
- Update your telephone number
- Update your direct deposit/banking information
Update your information in MSCA
To be able to update your personal information in MSCA you need to:
- Call 1‑800‑277‑9914 or visit a Service Canada location to activate your notifications and alerts
- You only need to do this once
- Sign in to MSCA
- On your OAS dashboard, select "Profile"
- Choose what information you want to update:
Mailing address
Choose “Manage address information”
- Once your change is confirmed, your updated address will appear in the "Address information" section of your "Profile" page
Note: It is not possible to change the information for foreign addresses online. To change your foreign address, contact us to speak with one of our agents over the phone.
Direct deposit/banking information
Choose “Manage my payment destination”
- Once your change is confirmed, your new banking information will show under “Payment details” on your Profile page.
Other ways to update your information
You can also:
- Complete the eServiceCanada form
- Call Service Canada
Penalties for false, misleading, or omitted information
You could be fined if there is false, misleading, or omitted information on your OAS application. Interest is also charged on penalties and overpayments that are subject to a penalty.
If you disagree with the decision
If you disagree with the decision on your application, you may ask to have the decision reviewed. To do so, you must send your request for reconsideration in writing within 90 days of receiving your decision letter.
Request a reconsideration of your Old Age Security application.
Contact us
If you have general questions about the Allowance for the Survivor or specific questions about your application, contact us.