Contact the Registered Plans Directorate
For information on the administration of a savings and pension plan, you can contact us by telephone, mail, courier or email.
For any questions regarding the Canada Pension Plan (CPP) or Old Age Security (OAS), refer to Public pensions.
- Our agents do not have access to taxpayer information.
- Our agents cannot answer questions relating to the Canada Pension Plan (CPP) or Old Age Security (OAS).
By telephone
Questions about registered plans you administer
Contact the Registered Plans Directorate for any questions related to savings and pension plans you administer, including account-related information in your Registered Plan Administration Account.
- From Canada and the US: 1-800-267-3100
- From outside Canada and the US (call collect): 1-613-221-3105
Agents are available Monday to Friday (except holidays) from 8 a.m. to 5 p.m. (Eastern time). Any calls the Directorate receives outside these hours will be directed to a voice-mail system. Calls will be returned the next business day.
Technical issues with your CRA Account or Registered Plan Administration Account:
- All of Canada except Yukon, Northwest Territories and Nunavut: 1-800-959-5525
- Yukon, Northwest Territories and Nunavut: 1-866-841-1876
- Outside Canada/U.S. call collect: 1-613-940-8497
Questions about Represent a Client:
- All of Canada except Yukon, Northwest Territories and Nunavut: 1-800-959-8281
- Yukon, Northwest Territories and Nunavut: 1-866-426-1527
- Outside Canada/U.S. call collect: 1-613-940-8495
- Online chat service
By mail and courier
The Registered Plans Directorate’s mailing address has temporarily changed. Please use the following address for all correspondence about savings and pension plans administration until further notice:
Registered Plans Directorate
Canada Revenue Agency
2215 Gladwin Cres
Ottawa ON K1B 4K9
The hours of operation are from Monday to Friday 7:30 a.m. to 3:30 p.m.
Couriers should go to the loading dock for delivery and signature.
If you wish to send plan-related information to us by courier, please note that information related to particular plans is sensitive information that must be handled securely.
By email
RPD.LPRA2@cra-arc.gc.ca (The Registered Plans Directorate does not accept emails containing personal or plan related information)