Contact us
If your personal information or custody arrangements have changed, you can complete most of your updates online with the Canada Revenue Agency (CRA). Using your CRA account to update your information is the easiest and fastest way to provide changes to us.
If there is an issue with your payments, you can find some of the reasons for stopped or changed payments before contacting us.
- Online:
Get your personalized benefit information in your CRA account.
What you can do online:
- Apply for the Canada child benefit (CCB)
- View CCB and related provincial and territorial programs payments, account balance, and statement of account
- View and update children in your care
- Update your personal information, including your address and your marital status
- By phone:
Call CCB and related provincial and territorial programs
- Before you call
To verify your identity, you'll need
- Social Insurance Number
- Personal details about the children in your care
- Information from previous benefit payments
If you are calling the CRA on behalf of someone else, you must be an authorized representative.
- Telephone number
1-800-387-1193
Yukon, Northwest Territories and Nunavut:
1-866-426-1527- Hours
Table 1 - Hours for the CCB and related provincial and territorial programs Day Hours Monday to Friday 8 am to 8 pm ET Saturday and Sunday Closed Closed on public holidays
Call Alberta benefit programs (Alberta child and family benefit and Alberta family employment tax credit)
- Before you call
To verify your identity, you'll need
- Social Insurance Number
- Personal details about the children in your care
- Information from previous benefit payments
If you are calling the CRA on behalf of someone else, you must be an authorized representative
- Telephone number
1-800-959-2809
- Hours
Table 2 - Hours for Alberta benefit programs Day Hours Mon to Fri 9 am to 5 pm (Mountain time) Sat and Sun Closed Closed on public holidays
Call to make a payment arrangement on CCB overpayments
If you received too much CCB or other child and family benefits, you need to repay them. Call this number if you need to speak to an agent to make payment arrangements.
- Before you call
- To verify your identity, you'll need
- Social Insurance Number
- Personal details about the children in your care
- Information from previous benefit payments
- Details from your account or an assessed return, notice of assessment, reassessment, or other tax document
- Telephone number
1-888-863-8662
- Hours
Table 3 - hours for payment arrangement on CCB overpayments Day Hours Monday to Friday 8 am to 8 pm ET Saturday and Sunday Closed Closed on public holidays
- By mail:
Address of the tax centre to mail your child and family benefit forms