Get support for an issue
If your personal information or custody arrangements have changed, you can complete most of your updates online in your CRA account.
This is often the easiest and fastest way to provide changes to us.
Help with common topics
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Your payments have stopped or changed
You must file your tax return every year and meet other conditions to continue receiving your CCB and related provincial and territorial payments.
For more information: Why your payments may have stopped or changed
Ways to get help with CCB
Online
You may be able to resolve your question without calling.
CRA account
Use your CRA Account to:
- Apply for the CCB
- View payments, account balance, and statement of account
- Make a payment and view your payment history
- Update your personal information, including your address and your marital status
- View and update information about children in your care
- Provide your or your non-resident spouse's statement of income
- Chat with a service agent
By phone
Choose which situation you are calling about:
CCB and related provincial or territorial programs
Information you will need before you call
- Social Insurance Number
- Personal details about the children in your care
- Information from previous benefit payments
Calling on behalf of someone else
If you’re calling on behalf of someone else, they must be present on the call to give their consent, or you must be authorized to call on their behalf.
Learn more: Authorize a representative
Phone number
All of Canada and United States except Yukon, Northwest Territories and Nunavut, see below for specified numbers 1-800-387-1193 (opens up phone application)
To speak with a live service agent
Use an alternative phone number if you live in a Canadian territory or use assistive technology.
Live service agents
Service agents are available to help with your tax and benefit questions.
- Wait times
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Wait time: Wait times are Not availableUpdated: Wait times are not available -- Eastern time
- Hours
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8 am to 8 pm Eastern time
Monday to FridayExcept public holidays
Alternative phone numbers
Specific phone numbers for certain situations:
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Yukon, Northwest Territories and Nunavut residents
1-866-426-1527 (opens up phone application)
Only use this number if your area code is 867. If your area code is something else, call the general number at 1-800-959-1193.
Service hours for 1-866-426-1527 are the same as those mentioned above for live service agents. You will be connected almost immediately.
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TTY (Teletypewriter) and Canada VRS (Video Relay Service)
- TTY number
- 1-800-665-0354
- Canada VRS registration
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Download the VRS Canada app to use the VRS phone line.
For more information, refer to Canada VRS.
Service hours are the same as those mentioned above for live service agents. You will be connected almost immediately.
Alberta child and family benefit
Information you will need before you call
- Social Insurance Number
- Personal details about the children in your care
- Information from previous benefit payments
Calling on behalf of someone else
If you’re calling on behalf of someone else, they must be present on the call to give their consent, or you must be authorized to call on their behalf.
Learn more: Authorize a representative
Phone number
All of Canada and United States. 1-800-959-2809 (opens up phone application)
To speak with a live service agent
Use an alternative phone number if you use assistive technology.
Live service agents
Service agents are available to help with your tax and benefit questions.
- Wait times
-
Wait time: Wait times are Not availableUpdated: Wait times are not available -- Eastern time
- Hours
-
8 am to 8 pm Eastern time
Monday to FridayExcept public holidays
Alternative phone numbers
TTY (Teletypewriter) and Canada VRS (Video Relay Service)
- TTY number
- 1-800-665-0354
- Canada VRS registration
-
Download the VRS Canada app to use the VRS phone line.
For more information, refer to Canada VRS.
Service hours are the same as those mentioned above for live service agents. You will be connected almost immediately.
Paying back CCB amounts
If you received more CCB or other child and family benefit payments than you were entitled to, you must pay back the overpaid amount.
Call us to make a payment arrangement over time if you can't repay it right away.
Information you will need before you call
- Social Insurance Number
- Personal details about the children in your care
- Information from previous benefit payments
- An assessed tax return, notice of assessment, other tax document, or be signed in to your CRA account
Calling on behalf of someone else
If you’re calling on behalf of someone else, they must be present on the call to give their consent, or you must be authorized to call on their behalf.
Learn more: Authorize a representative
Phone number
All of Canada and United States except Yukon, Northwest Territories and Nunavut, see below for specified numbers 1-888-863-8662 (opens up phone application)
To speak with a live service agent
Use an alternative phone number if you are calling from outside Canada or the U.S. or use assistive technology.
Live service agents
Service agents are available to help with your situation.
- Hours
-
8 am to 8 pm Eastern time
Monday to FridayExcept public holidays
Alternative phone numbers
Specific phone numbers for certain situations:
-
Residents outside of Canada and the U.S.
1-613-221-3002 (call collect) (opens up phone application)
The CRA only accepts collect calls made through a phone operator. Once your call is connected, you might hear a beep and experience a short delay.
- Hours:
-
8 am to 8 pm Eastern time
Monday to FridayExcept public holidays
-
TTY (Teletypewriter) and Canada VRS (Video Relay Service)
- TTY number
- 1-800-665-0354
- Canada VRS registration
-
Download the VRS Canada app to use the VRS phone line.
For more information, refer to Canada VRS.
Service hours are the same as those mentioned above for live service agents. You will be connected almost immediately.
By mail
Other methods of applying for the CCB may be faster than mail.
Refer to: How to apply
Documents you may send
If you are unable to apply through other methods, you can mail the following documents to us:
- Form RC66, Canada Child Benefits Application
- Supporting documents
- General correspondence
Address(es)
Where to mail your CCB documents
Submit online
You may be able to submit your documentation in your CRA account.