CRA program and service improvements
The Canada Revenue Agency (CRA) provides responses to recommendations received from independent reviews and examinations of programs, services, and activities. We also make continuous improvements to our programs and services based on feedback received.
Services and information
Responses to Taxpayers' Ombudsperson service improvement reports
Updates and responses to service-related issues presented in Taxpayers’ Ombudsperson reports
Response to the National Security and Intelligence Review Agency’s (NSIRA) report
Response to the NSIRA report on national security activities conducted by the CRA
Continuous service improvement
Improvements focusing on call accuracy center services and wait times, accessibility, processing times, and self-service options