CRA responses to the Taxpayers’ Ombudsperson service improvement recommendations
The Canada Revenue Agency (CRA) works collaboratively with the Office of the Taxpayers’ Ombudsperson to address service-related issues raised by the Taxpayers’ Ombudsperson in published reports.
Taxpayers’ Ombudsperson Annual Reports
Each annual report provides an overview of the activities and statistics of the Office of the Taxpayers’ Ombudsperson for the fiscal year. The report may contain recommendations to the CRA.
- CRA Response to the 2025-2026 Annual Report: In Pursuit of Better Service New
- CRA Response to the 2024-2025 Annual Report: Clearing the Path
- CRA Response to the 2023-2024 Annual Report: Fair Access to Service
- CRA Response to the 2022-2023 Annual Report: Upholding Your Rights
- CRA Response to the 2021-2022 Annual Report: Service Matters
- CRA Response to the 2020-2021 Annual Report: Adapting and Delivering in Unprecedented Times
Taxpayers’ Ombudsperson Systemic Examination Reports
A systemic examination report is produced when a systemic issue is identified, and the examination uncovers opportunities for service improvement. The Ombudsperson’s Systemic Examination Report may include recommendations to the CRA.
- CRA Response to the 2025 Systemic Examination Report: Timing is everything
- CRA Response to the 2024 Systemic Examination Report: Unintended Consequences
- CRA Response to the 2023 Systemic Examination Report: Charity Begins with Fairness
- CRA Response to the 2022 Systemic Examination Report: The Lockout
- CRA Response to the 2020 Systemic Examination Report: Back to Basics
- CRA Response to the 2019 Systemic Examination Report: Reaching Out
- CRA Response to the 2019 Systemic Examination Report: Sub-standard
- CRA Response to the 2018 Systemic Examination Report: Fair Warning
- CRA Response to the 2017 Systemic Examination Report: Benefits Unsheltered
- CRA Response to the 2017 Systemic Examination Report: Without Delay
- CRA Response to the 2017 Systemic Examination Report: Rights and Rulings