Update on Office Operations

Ombudsman Message | 24 April 2020

The outbreak of COVID-19, the illness caused by the novel coronavirus, is a significant challenge for the entire world.

As the Government of Canada responds to the pandemic, we have all been asked to play a part in ensuring that essential operations can continue unabated. The entire Defence Community is responding with strength during this time.

Part of the government’s direction is to limit non-essential services, and for our employees to work from home. This has resulted in a change to the usual services our office offers. Until further notice, we will continue to provide most services via email, on-line complaint form, LiveChat, and online booking tool. While our telephone lines are currently closed, we are responding to messages.

We continue to work hard to respond to your complaints and inquiries, and thank you for your patience. We are doing everything possible to respond as quickly as we can. Do not hesitate to contact us.

We have also prepared a resource page with some commonly requested information which you may find helpful.

I am very proud of everyone in my office for continuing to ensure that we serve our constituents to the greatest extent possible under extraordinary circumstances. Although we are hampered by our limitations, we are doing what we can do to help those who are serving us.

We remain dedicated to ensuring you are treated fairly. We are ready to help.

Gregory A. Lick

Ombudsman