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If your processing time has passed, you may contact us using this web form. For the “type of application/enquiry,” select one of the temporary residence options (online or on paper).

Processing time ?

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Your fingerprints and photo (biometrics)

Book your biometrics collection appointment as soon as you can to avoid processing delays. Find out how to give biometrics.

If your application is approved

You should get your visitor record in the mail within 6 weeks of getting your decision letter. If you don’t, contact us.

If your status expires

If you apply to extend your stay in Canada before the date by which you’re supposed to leave, you can legally stay in Canada until a decision is made on your application. In this situation, you have maintained your status.

Temporary resident permit applicants do not benefit from maintained status

Temporary resident permit (TRP) applicants can’t maintain temporary resident status while their application is being processed. This applies to both

  • initial TRP applications, and
  • any other TRP applications

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2026-01-27

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