Contact Official Travel
Answer the questions below to contact us if one of the following applies to you:
- you need to travel urgently
- it’s been more than 15 business days since you applied for a special or diplomatic passport
- it’s been more than 10 business days since you applied to have a special or diplomatic passport released from safekeeping
- you have a question about our services
How to contact us about your special (green) or diplomatic (red) passport application
If you have questions or you want to find out the status of your application, you can contact us using our form.
Fill out our contact formHow to contact us about an urgent Official Travel application
Contact us using our form. Make sure you give us all the required information so we can quickly find your application.
Write “urgent” in the Subject field so we know your request is time-sensitive. We’ll get back to you as soon as possible.
Fill out our contact formHow to contact us as an employee of the Department of National Defence
If you have questions or you want to find out the status of your application, contact Official Travel.
Fill out our contact formIf you’re mailing us your application, send it to
DND/Official Travel section (Passports)
101 Colonel By Drive
Ottawa, Ontario K1A 0K2
You should contact the Passport Program
Regular passports aren’t used for official travel.
Official Travel can’t help you or give you the status of your application.
For regular passport applications, you need to contact the Passport Program.
Contact the Passport ProgramYou can also see