COW – Digital Platform Modernization—Measures Taken to Support Innovation and Modernization – May 28, 2026
- We are modernizing our services and digital tools so people can get what they need faster and more easily.
- Our Digital Platform Modernization is a long-term plan to build a digital-first immigration system—think moving from a flip phone to a smartphone, while protecting and improving program integrity.
- We are delivering real results, incrementally:
- Adults can now renew passports online. Over 87% of users are satisfied, and it saves time for Canadians and staff.
- Clients were able to test a digital visa during a pilot last winter. It worked well, so we are moving to implement it to make travel to Canada easier and strengthen integrity.
- We are now proactively releasing reasons for temporary resident application refusals, improving transparency and reducing Access to Information and Privacy requests.
- Contracts were awarded through open, competitive processes using Public Services and Procurement Canada supply arrangement with pre-qualified suppliers.
- Additional funds accessed via the Treasury Board submissions fits within the $827M envelope approved in Budget 2021.