Guidelines on public engagement 2023: Services to support public engagement

Public Engagement, Research and Analysis Division,
Public Engagement Unit:
cpab.consultations-dgcap@hc-sc.gc.ca

• Guidance and advice on engagement:
  • process
  • planning
  • stakeholder mapping workshops
  • approaches
  • development of documents and questionnaire design
  • contracting
• Support for the use of online engagement tools (for example, questionnaires, online interactive platform)
• Publish consultations in Open Government Registry for consultations and Consulting with Canadians
• Advice and support on the Health Canada Policy on External Advisory Bodies
• Building capacity in public engagement (information sessions, tools, templates)

Public Engagement, Research and Analysis Division,
Stakeholder Registry (CSIMS) Team: CSIMS-External@hc-sc.gc.ca

• Support internal user/external stakeholder use of CSIMS, including new user accounts and technical assistance
• Guide internal users on how to use CSIMS to engage with stakeholders, including:
  • advice on how to invite stakeholders to e-consultations, webinars, town halls, and technical consultations
  • assistance getting stakeholders into CSIMS
• Provide information sessions and on-request training sessions to internal users

• Provide guidance, advice, coordination and services that support effective communications to Canadians
• Determine the communication products that will be required to support a public engagement activity and collaborate with the project lead to develop them (that is, communication plans, news releases, media lines, Q&As, social media posts)

• Provide step-by-step guidance on the process for publishing online
• Offer guidance and advice on the development and preparation of documents to be published online, including consultation profile pages
• Liaise with CPAB Public Engagement Unit to ensure new consultations are published on Consulting with Canadians, and in the stakeholder registry (CSIMS)
• Coordinate the web publishing of the opening and closing of consultations and their associated documents on Canada.ca

• Provide guidance and advice on how to publish engagement opportunities on social media channels
• Liaise with Creative Services for images, videos and other creatives that are to be used with social media posts
• Manage and monitor all social media channels

Creative Services creative.services-creatifs@hc-sc.gc.ca

• Provide professional designs for print and electronic communication products and as well as video production services that may be used in the development of public engagement documents
• Provide advice on contracting with external production and design companies and ensure compliance with Treasury Board guidelines and regulations