Report an incident involving a consumer product or cosmetic: Fire and safety authorities

On this page

• What to report
• How to use the fire and safety authority report form

What to report

If you're a provincial, territorial or municipal authority such as a fire official or electrical safety regulator, you may report a safety issue with a consumer product related to: 

• gas leak
• product defect 
• other incident types 
• shock or electrocution
• fire, smoke or overheating 
• carbon monoxide detection
• activated smoke or carbon monoxide alarms 

When submitting your report, you will be asked for: 

• your contact information
• the date and type of incident 
• a description of what happened 
• any documents or photos that may be of value 
• the product's brand, name, description and certification marks 

This form is only for fire safety and electrical safety regulators. Consumers should use the Report an incident – consumers form.

Submit a fire and safety authority incident report

What happens after you submit your report

How to use the fire and safety authority report form

Saving your form:

You should save your form as an .hcxs file on your computer after you have completed and submitted it. Include the case and submission numbers in the file name to help you easily find your form again. These numbers are created once you click the "Proceed to Submit" button in the form. You may save your incomplete form at any time and upload it later to complete and submit.

Viewing your form:

To view a form saved in the .hcxs format, follow these instructions.

1. Click the following link: Submit a Fire and Safety Authority report
2. Scroll down the empty form on-line to the section titled "How to view/edit your previous Consumer Product Fire & Safety Authority Report - Section 9” and follow the instructions.

Submitting the form:

What happens when you click on <Submit Online>:

1. The form will check that all mandatory fields are filled in and in the required format. If you DO have errors on your form, you will see an interactive list of your errors at the top of the form. Click on each hyperlinked error message to be taken to the exact field in the form that you need to change.
2. Once your form passes that check, a pop-up message appear with the heading "Confirmation" and the message "Confirmation: Online submission was successful. Assigned Case Number(s) is/are: YYYY-###### and assigned Submission Number is: yyyy-mm-dd-#####."
3. That case number and submission number will also appear at the bottom of your form.

Maximum file size

If your completed form including attached digital files is larger than 70MB you will see an error message and be unable to submit. If this happens to you, follow these steps:

1. Submit attached digital files up to 70MB on your first form.
2. Note the case number you receive when you submit that form.
3. Go to the "Additional Documents" web form and attach the additional digital files and enter the case number.