Contact Financial Consumer Agency of Canada
The Financial Consumer Agency of Canada (FCAC) welcomes your questions and enquiries. You can contact the Consumer Information Centre by online form, mail or telephone.
FCAC does not resolve individual complaints. To resolve a complaint, you’ll need to contact your financial institution.
You may contact FCAC for the following reasons:
Phone:
For service in English: 1-866-461-FCAC (3222)
For service in French: 1-866-461-ACFC (2232)
For calls from outside Canada: 613-960-4666
*Consumer Information Centre officers are available from Monday to Friday, between 9 am to 12 pm and 1 pm to 5 pm, Eastern Time.
Teletypewriter (TTY): 1-866-914-6097 / 613-947-7771
Video Relay Service: FCAC welcomes Video Relay Service (VRS) calls. You do not need to authorize the relay service operator to communicate with FCAC. Visit Canada VRS to learn more.
Mailing address:
Financial Consumer Agency of Canada
427 Laurier Avenue West, 5th Floor
Ottawa ON K1R 7Y2