Questions and comments form
Most requested
- When and how to apply for the Canadian Dental Care Plan
- Get a passport
- Public pensions (CPP and OAS)
- Employment Insurance (EI) and other support
- Contact your program about your specific case or file
- Fake text messages and calls
For specific questions about your file or application
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Case specific enquiries about your file or application must be directed to the program at the relevant Government of Canada contacts.
Service hours
Emails are answered from Monday to Friday, 8:00 am to 8:00 pm (Eastern Standard Time).
Wait time
Our delay to answer is approximately 3 days.
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Privacy notice
In order to respond to your enquiry, the Government of Canada will need to collect a limited amount of information (such as your email address).
The information you provide is collected and stored in the Personal Information Bank entitled Public Communications (PSU 914). It may also be used for policy analysis, research and/or evaluation purposes. Your personal information is collected and administered under the authority of the Privacy Act and other applicable laws. You have the right to access your personal information. For more information on this, see Information about programs and information holdings .