The eight rights we uphold
The Taxpayer Bill of Rights has 16 rights that describe the treatment you are entitled to when you deal with the Canada Revenue Agency (CRA). Our Office is responsible for ensuring the CRA respects eight of these 16 rights.
We are mandated to uphold rights 5, 6, 9, 10, 11, 13, 14, and 15.
Taxpayer Bill of Rights (Transcript)
You have the right to be treated professionally, courteously, and fairly [by the CRA].
You have the right to lodge a service complaint and to be provided with an explanation of [the CRA's] findings.
You have the right to have the costs of compliance taken into account when administering tax legislation.
You have the right to expect [the CRA] to publish [its] service standards and report annually.
You have the right to expect [the CRA] to warn you about questionable tax schemes in a timely manner.
If the CRA has not respected one of these rights, and you want to learn more about what you can do to resolve your complaint, go to How to submit your complaint.