Our service standards
Delays - Processing incoming complaints and assigning examinations
At this time, we are working on complaints received during the week of August 3–7, 2026. There is also a three month delay assigning complaints needing an examination. We apologize for the inconvenience and appreciate your patience.
At the Office of the Taxpayers' Ombudsperson, we are committed to providing you the best possible service.
Our goal is to:
- contact you within five business days after receiving your complaint, 95% of the time
- complete an examination of your complaint within 120 business days of it being assigned to an examination officer, 80% of the time