Booth 23
Network monitoring reporting through AI and automation

Using an artificial intelligence proof of concept project that leverages machine learning, see how SSC can predict and mitigate issues in Microsoft (MS) Teams audio/video that could negatively impact the end user’s experience. By identifying the root causes of service disruptions before they impact end users and generating reports that can be easily read by SSC experts, see how we are improving our proactive and continuous client support and response.

Visit this booth to meet our experts, who will showcase the reports they generate using data from network probes and AI algorithms. Gain insight into the technology used to improve the MS Teams experience for public service employees.

Multi-Departmental Network PBI Reports (Hawkeye and GCNet Heatmap)

Hawkeye Dashboard is a report that describes network performance and areas with performance issues for the benefit of SSC’s partners and clients. By looking at the detailed probe and metrics information, SSC Client Executives use the Hawkeye Report to determine why something is happening and the seriousness of the performance issues. This enables them to provide informed service to their partners and clients.

The GCNet Heatmap Dashboard is a report that provides an overview of circuit health across sites on the Government of Canada network. It provides a visual summary of information, allowing the viewer to understand important or relevant data points.

Come and meet our experts, who will showcase the reports they generate using data from network probes and circuit service providers.

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Booth location on map

Booth 23 - Network monitoring reporting through AI and automation is located in Victoria Hall.