CPP benefits - Request a reconsideration
If you disagree with a decision about your application, you can ask Service Canada to reconsider. A Service Canada employee who did not make the original decision will review your application.
You must request this reconsideration within 90 days of receiving your decision letter.
Use this process to request a reconsideration for any of the following:
List of CPP pensions, benefits, and provisions
Step 1 Submit a request for reconsideration of a decision
There are 3 ways you can make your request for reconsideration:
Online
Submit your request online using My Service Canada Account (MSCA)
- Sign in to My Service Canada Account (MSCA)
- Click on the “Request a review of a decision” link from the Canada Pension Plan section, then select “Ask Service Canada to reconsider” under “Step 1”
Printable form
Complete and submit one the following forms:
- CPP disability/post-retirement disability - Request for Reconsideration of a Canada Pension Plan Disability and/or Post-Retirement Disability Decision (ISP-1145)
- CPP - Request for Reconsideration of a Canada Pension Plan Decision (ISP-1238)
If you complete your request on paper
Sign and date your written request and submit it:
By mail
To the return address on the decision letter
In person
At a Service Canada Office
Writing
Prepare and submit a written request to review the decision and include:
- your name
- your address
- your telephone number
- your Social Insurance Number or Client Identification Number
- a detailed explanation of why you do not agree with the decision
- any new information that could affect the decision
- your signature and the date
If you complete your request on paper
Sign and date your written request and submit it:
By mail
To the return address on the decision letter
In person
At a Service Canada Office
Reconsiderations can take several months to complete, depending on the case. Service Canada will review your application and any new information you submit in support of your request and send you a new decision by mail.
Step 2 Submit an appeal to the Social Security Tribunal of Canada
If you disagree with the new decision, you have 90 days to file an appeal at the Social Security Tribunal (SST).
The SST is an independent administrative tribunal. It’s separate from Service Canada.
For more information and to appeal online, visit the SST website.
Appointing a representative
If you want to have a representative, you must provide details about them to the Social Security Tribunal.
If you would like your representative to also be an authorized person to communicate with Service Canada:
- you must also complete the Consent to Communicate Information to an Authorized Person form.
You must contact Service Canada to change or cancel your authorized representative.