Order alternate formats
The Canada Revenue Agency (CRA) provides accessible forms, publications, and personalized correspondence in alternate formats. The alternate formats we can send you are:
- Digital audio (MP3) – Content is put onto a digital storage media and can be listened to as an audio file.
- Electronic text (Etext) – Content is put onto a digital storage media and can be read to you with screen reading software.
- Braille – Content is printed on paper with raised dots.
- Large print – Content is printed in large text (18-point type).
How to order alternate formats
Alternate formats for CRA forms, publications, and personalized correspondence can be ordered online or by phone.
Online:
Forms and publications – Some of the CRA’s forms and publications are available in e-text or large print format on Canada.ca. To use this service:
Go to CRA forms or CRA publications
Select the form of your choice and download the e-text or large print format
If the product you are looking for is not available in your preferred format, you can order it using our alternate formats order form.
Personalized correspondence – Individuals and business owners can get most of their personalized correspondence online. Use the online mail service in My Account or My Business Account.
By phone:
- For Individuals: 1-800-959-8281
- For Business owners: 1-800-959-5525