Contact the Charities Directorate
The Charities Directorate is modernizing services!
Beginning in 2027, we aim to have all T3010, Registered Charity Information Returns, be filed online. To learn more, check out our message on the topic.
On this page
- Client service
- Report suspected non-compliance by registered charities
- Comments on policies and guidance
- Service complaints
Client service
Our client service representatives can provide you with:
- general information about registered charities
- information on how to apply for registration online
- information on how your charity should properly issue official donation receipts and how to fill out the annual information return (Form T3010)
- guidance on changing your charity's legal name, purposes, activities, and more
If you are looking for information about a specific charity or want to make an information request, go to How to get information about a charity.
Through your CRA account
If you have a CRA account, you can now complete any actions that previously required written correspondence directly through your account.
To make changes or submit an enquiry:
- Sign into your CRA account.
- Under your RR account, select “Update registered charity or RCAAA information.”
- Select the appropriate category from the dropdown menu.
For information on making specific changes to your charity’s account, go to Making a change to your organization.
By phone/TTY
You can contact a representative Monday to Friday (except statutory holidays) between 8 am and 5 pm, Eastern time:
By phone:
1-800-267-2384
By TTY service for people with a hearing or speech impairment:
1-800-665-0354
By mail
We strongly encourage you to use our online services
We are transitioning to a more accessible and digital-by-default environment, in line with the Government of Canada’s Digital Standards.
We recommend that you use your CRA account online to communicate with us.
If you don't have a CRA account: Register now.
Mail paper information returns and financial statements to:
Charities Directorate
Canada Revenue Agency
105 – 275 Pope Road
Summerside PE C1N 6E8
Mail all other inquiries or changes to:
Charities Directorate
Canada Revenue Agency
Ottawa ON K1A 0L5
Report suspected non-compliance by registered charities
If you have information that a charity may be non-compliant, please refer to Report non-compliance involving registered charities or suspected donation-related scams to find out how you can submit a lead.
Submit information about suspected non-compliance by a registered charity through the CRA’s National Leads Centre (NLC) only.
Do not send leads directly to individual officials, including those at the Charities Directorate. To protect your information and identity, this information must go through the NLC.
Comments on policies and guidance
Your opion counts
If you have comments or suggestions to improve the Charities Directorate's policies and guidance products or if you want to comment on a policy or guidance that is up for consultation, we would like to hear from you.
Service complaints
If you are not satisfied with the service that you receive from the Canada Revenue Agency, you can make a complaint. Go to Make a service complaint.
Stay connected
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