Penalty and interest relief for Phoenix payroll errors

If you believe that the penalties and interest assessed by the Canada Revenue Agency (CRA) for your 2016 tax year and onward, are a direct result of Phoenix payroll system errors, you can submit a claim under the Phoenix Claims Process administered by the Treasury Board of Canada Secretariat. Each claim will be considered on its individual merits and settled based on valid receipts and other supporting documentation.

If you are not reimbursed through the Phoenix Claims Process for the penalties and interest assessed by the CRA, you can submit a request for review under the taxpayer relief provisions. Go to Cancel or waive penalties and interest for more information. Be sure to include the decision letter from your department or agency and any relevant documents when submitting your request.