Client Services Test (EPSI)
Identification Code
CLIENT-AT
About the assessment
The CLIENT-AT is a standardized, multiple-choice test that assesses your ability to react appropriately to various employee-client scenarios.
This test assesses the following EPSI competencies:
- Client-oriented
- Ability to transmit information
- Interpersonal communications
- Problem-solving
For each question, you will be provided with a brief employee-client scenario that requires your action as the employee. Following the scenario, five possible actions are listed.
In responding, you will have to analyze the scenario and make a decision on the best combination of actions for each situation. In other words, you must choose the pair of actions that most effectively contributes to resolving the situation presented in the scenario.
Assessment Format
Unsupervised Internet test
Location of assessment
Virtual
Portability of result
Yes
Retest period
180 days
Validity period
5 years
Time to complete assessment
90 minutes
Number of questions
40 questions
Categories to evaluate
- Communication
- Cognitive abilities
- Behavioural competencies
Type of questions
Multiple choice
Sample question(s)
No
Practice test
No
Possible result
For each of the competencies assessed, you will get a score out of 5.
Additional information
This test is not intended to verify knowledge specific to a field of professional activity. The answers do not require any particular knowledge of the sectors of activity referred to in the test.