Your feedback delivers results! Examples of what the CRA has done based on what you told us in 2012 and 2014
- Introduced the Liaison Officer initiative
- Engaged associations including the Canadian Payroll Association and the Chartered Professional Accountants of Canada (CPA Canada) to identify CRA guides and forms needing to be simplified and clarified
- Reduced the payroll remittance burden for the smallest new employers
- Allowed businesses to request a payment search using the My Business Account Enquiries Service and to submit cashed cheques as proof of payment using Submit Documents
- Included a My Audit tab in My Business Account that allows electronic communications between businesses and auditors
- Provided a streamlined Interactive Voice Response system that makes it easier for business callers to connect with an agent
- Introduced training to help auditors become more sensitive to the needs and realities of small and medium businesses
- Set up an audit quality assurance review program
- Committed to consult with businesses regularly
- Completely reviewed our notices and letters to make them clearer and easier to understand
- Introduced permanent GST/HST NETFILE access codes
- Enabled one‐time pre‐authorized debit agreements for GST/HST NETFILE users
- Released new ePay video on the CRA YouTube channel
- Agreed to work in partnership with the Chartered Professional Accountants Canada (CPA Canada), the Canadian Federation of Independent Business, other small business associations, and with federal, provincial, and municipal governments to encourage them to adopt the Business Number as a common business identifier
- Conducted an automated post-call satisfaction survey
- Reduced the need for callers to repeat information when a call is transferred from one agent to another
- Set up a way to connect callers to the right expert