How the CRA will clarify information about payment options
What you said
You make payments but they do not always go where you expect them to. You did tell us that there have been improvements, but you still have concerns about these misallocated payments and the time it takes to resolve them. You would like to know that the CRA has received your payments, and it is unclear to you why you cannot print your own remittance vouchers to pay at a bank.
"My clients and I are frustrated that we are not able to obtain remittance forms online.”
What we will do
- Improve the information available in My Business Account to explain to users how to fix misallocated payments where and when they want to.
- Raise awareness for direct deposit, which allows the CRA to deposit money directly to your bank account.
- Make the remittance voucher order form more prominent in My Business Account to help you order remittance vouchers online.
- Add text on the Order remittance voucher page in My Business Account that explains how magnetic ink is used and why vouchers cannot be printed using regular home or office printers.
- Give a clear explanation of how remittance vouchers are personalized to ensure payments go to the right accounts.
