2016-17 Departmental Results Report
ERRATUM
“Subsequent to tabling in Parliament and online publication of the 2016-2017 Departmental Results Report, two errors were corrected in the Results section for the Taxpayer and business assistance program:
In the Telephone programs results table, the amount of “Number of calls abandoned in the agent queue” should read 258,534, instead of 255,776. As well, the “Number of calls that received a busy signal” should read 14,947,677, instead of 16,467,355.
These errors have been corrected in both the PDF and HTML online versions of the 2016-2017 Departmental Results Report.”
“Subsequent to tabling in Parliament and online publication of the 2016-2017 Departmental Results Report, an error was corrected in the Key Results of the Benefit Programs section.
- The number of files reviewed should read 341,605 instead of 172,703.
This error has been corrected in both the PDF and HTML of the 2016-2017 Departmental Results Report.”
Table of contents
A message from the Commissioner
Raison d'être, mandate, and role
Operating context and key risks
Taxpayer and business assistance
Assessment of returns and payment processing
Benefit programs
Reporting compliance
Collections, compliance, and verification
Appeals
Analysis of trends in spending and human resources
Actual expenditures
Actual human resources
Expenditure by votes
Alignment of spending with the whole-of-government framework
Financial statements highlights
Corporate information
Supporting information on lower-level programs
Supplementary information tables
Federal tax expenditures
Organizational contact information
Agency governance and the Board of Management
Financial statements
Service standards
Taxpayer Bill of Rights
Other items of interest
Definitions
Endnotes
For copyright information, please visit the CRA website at www.cra.gc.ca/cpyrght-eng.htmli
ISSN: 2560-9130
Rv1-32E-PDF