Changes to access to information and privacy requests at the Canada Revenue Agency

The Access to Information and Privacy Directorate (ATIPD) at the Canada Revenue Agency (CRA) stopped processing access to information and privacy (ATIP) requests for:

• proof of income statements (tax returns) from the last 10 years
• notices of assessment
• benefits information

This information can be obtained through  My Account or other CRA services or by calling 1-800-959-8281. If you do not have an account, you need to register for My Account, and access your information once identity has been verified. If you are already registered, you can get your information immediately.

Looking for tax returns?

If you are a representative, the ATIPD suggests that you ask your clients to download their proof of income statements from My Account. Proof of income statements have the same information as tax returns, but also include identifying information such as the client’s name and date of birth. 

For support and questions about this process, please reach out to our support team as follows:

• Phone: 613-960-5393 (Ottawa area) or 1-866-333-5402 (toll-free)
• Email: ATIP-AIPRP@cra-arc.gc.ca
• Fax: 418-556-1828