Service standard results of the Government of Canada Pension Centre
Below you will find our latest Service standard results for the Public service pension plan.
| Service (Goal) | Number completed | Percentage met | Target |
|---|---|---|---|
| Initial payments to retired members (30 or 45 days) | 1,998 | 99% | 96% |
| Initial payments to survivors (30 days) | 221 | 100% | 96% |
| Pension benefit division payments (120 or 45 days) | 15 | 100% | 90% |
| Transfer value payments (45 days) | 220 | 96% | 96% |
| Pension transfer out payments (90 days) | 20 | 100% | 90% |
| Return of contribution payments (30 days) | 592 | 99% | 96% |
| Pension benefit division estimates (5 days) | 140 | 99% | 90% |
| Pension transfer out estimates (90 or 30 days) | 34 | 97% | 90% |
| Pension estimates to retired members – in writing (5 days) | 2,274 | 95% | 90% |
| Pension estimates to retired members – over the phone (Immediately) | 1,192 | 98% | 96% |
| Pension benefit options statements (5 days) | 2,018 | 96% | 90% |
| Pension transfer in estimates (60 days) | 14 | 100% | 90% |
| Service buyback estimates – in writing (5 days) | 1,110 | 96% | 90% |
| Service buyback estimates – over the phone (Immediately) | 150 | 99% | 96% |