Request an emergency salary advance or priority payment
What you can do if you haven't been paid or are missing pay.
On this page
Emergency salary advance
Emergency salary advances are used to provide a payment to new employees and employees returning from leave without pay until their pay file in Phoenix can be brought up to date. To learn when emergency salary advances are issued and how they are calculated, consult:
Priority payment
Priority payments are used for employees who are already on the payroll but have not received the full amount they are owed for their regular pay and allowances.
Who is eligible
You may apply for an emergency salary advance or priority payment if you:
- did not receive your regular pay
- were not paid at the proper substantive salary level
- were not paid for your regular hours worked in a given pay period
- are a new employee or student and have not received any pay within your first 25 days of work
- recently returned from leave and have not received any pay within your first 25 days of work
How to make a request
Each department and agency is responsible for issuing emergency salary advances and priority payments to its employees. Contact your manager if you are eligible, and they will advise you of the process.
Flexible recovery
To reduce additional financial hardship and stress on employees, a modified process and flexibilities were introduced in October 2021.
For more details, consult: