Critical error handling

This section describes the roles and responsibilities of the various parties involved in the handling of critical errors.

On this page

• Process description
• Human resources responsibilities
• Pay Centre responsibilities
• Pension Centre responsibilities

Process description

Critical errors include all errors, data or human, that would prevent the processing of pay. Handling critical errors involves first identifying them and then correcting them.

Human resources responsibilities

Human resources are responsible for:

• ensuring that the Pay Centre has a current departmental point of contact for handling errors
• processing critical error corrections before the final off-cycle cut-off so the employee receives pay for that pay period
• advising the Pay Centre once they have fixed the error

Pay Centre responsibilities

The R38 error report identifies critical errors that will prevent the processing of pay if not corrected.

The Pay Centre is responsible for:

• running the R38 error report in Phoenix daily
• reviewing the errors and identifying the source of the error, for example human or data

Human resources data error

The Pay Centre is responsible for notifying the departmental point of contact on the same day that the error is identified.

Pay Centre data error

The Pay Centre is responsible for processing a correction of the error before the final off-cycle cut-off date so that the employee receives pay that pay period.

Pension Centre responsibilities

The Pension Centre is responsible for:

• notifying the Pay Centre if an error has occurred in Penfax that requires either:
  • correction(s) in Phoenix
  • certification of salary, service and leave without pay information
• sending a fax to the Pay Centre that identifies the error or data requiring certification