Communicating with third parties

This section describes the responsibilities of employees, human resources personnel and Pay Centre personnel involved in third-party requests.

On this page

• Process definition
• Employee responsibilities
• Human resources responsibilities
• Pay Centre responsibilities

Process definition

Under certain circumstances, third parties may request human resources or compensation-related information about a federal government employee.

Employee responsibilities

The employee must provide written confirmation of their consent to disclose part or all of their compensation information to the third party making the request.

The employee must send this written consent, along with a completed pay action request form to the Pay Centre.

In the case of disability files, the employee provides their consent upon completing their employee statement form.

More information

Submit a pay action request
Contact the Client Contact Centre

Human resources responsibilities

Individuals working in human resources must refer third parties to the Pay Centre for further assistance related to compensation information.

Pay Centre responsibilities

The Pay Centre is responsible for:

• dealing with all compensation-related requests
• authenticating the third party’s identity before releasing any employee compensation information
• notifying the employee of the third-party request for information
• obtaining the employee’s written consent prior to releasing any information, should the provision of the requested information not be mandated by law
• providing compensation information to the insurer when dealing with disability files