Benefits

This section describes the roles and responsibilities of various parties in applying for and processing benefits.

Benefits refer to health, dental, disability and life insurance, as well as to pension benefits that result in deductions from pay.

On this page

• Employee responsibilities
• Pay Centre responsibilities
• Pension Centre responsibilities
• Compensation Sector responsibilities

Employee responsibilities

Employees are required to perform certain actions to ensure the various benefit plans they are enrolled in are administered properly.

Public Service Health Care Plan

Employees are responsible for:

• enrolling in and amending their Public Service Health Care Plan coverage using Phoenix self-service
• completing a My Pay Enquiry form to enrol in any voluntary insurance plans or other benefits not available for enrolment through Phoenix self-service

Public Service Dental Care Plan

Eligible employees are enrolled in Public Service Dental Care Plan by the compensation advisor once the employee becomes eligible. If eligible, but enrolment has not been processed, complete a My Pay Enquiry form.

Disability Insurance Plan

Eligible employees are enrolled in Disability Insurance Plan by the compensation advisor once the employee becomes eligible. If eligible, but enrolment has not been processed, complete a My Pay Enquiry form.

When submitting a disability claim, the manager must send the Employer Statement form and a copy of the employee’s work description via a pay action request form to the Pay Center.

Employees under an approved rehabilitation program by Sun Life or Industrial Alliance, must ensure that they enter hours worked using the rehab period salary (HAB) code in the Phoenix self-service in a timely manner.

Supplementary Death Benefit

Eligible employees are enrolled in the Supplementary Death Benefit plan by the compensation advisor once the employee becomes eligible. If eligible, but not yet enrolled, complete a My Pay Enquiry form.

Public Service Management Insurance Plan

Employees who are eligible for the plan but not yet enrolled should contact the Pay Centre to receive the application form and statement of health form (if required). Once completed, employees are responsible for:

• sending the application form to the Pay Centre via a pay action request form
• sending the statement of health form to the address indicated on the form

Public Service Pension Plan

Once eligibility has been received by the Pension Centre, employees are responsible for:

• sending the completed Public Service Pension Plan enrolment form, to acknowledge receipt of the PWGSC 2018, via the Compensation Web Applications (CWA), if their organization has access to CWA, or
• if their organization does not have access to CWA, sending the PWGSC 571 Enrolment information and acknowledgment of plan membership by encrypted email, fax, or mail to the Public Service Pay Centre Mail Facility, including a completed pay action request form

Pay Centre responsibilities

The Pay Center is responsible for:

• verifying eligibility for insurance plans
• determining eligibility for employees
• enabling employee self-service with respect to the Public Service Health Care Plan
• starting the registration to the applicable insurance plans or changing the information regarding the enrolment in Phoenix
• completing and sending the Public Service Management Insurance forms to the Compensation Sector, Pay Systems Sustainment and Pay Policies Directorate
• starting, changing or stopping enrolment of other benefits in Phoenix when the relevant documents are received if required

Disability insurance plans

The Pay Center is responsible for:

• completing the compensation sections of the disability claim forms and sending them to the appropriate Insurer along with:
  • the work description of the employee
  • the leave history starting 12 months prior to the start of the disability
  • the leave balances
• reporting to the appropriate Insurer the monthly gross earnings for employees in an approved rehabilitation program

Public Service Health Care coverage

The Pay Centre is responsible for communicating with Canada Life regarding errors and initiating any data corrections.

Pension Centre responsibilities

Pension Centre is required to perform certain actions to ensure benefit plans are administered properly.

Public Service Pension Plan

The Pension Centre is responsible for:

• ensuring that eligible employees complete the Public Service Pension Plan enrolment form
• advising the employee of contributory status to the Public Service Superannuation Act

Compensation Sector responsibilities

Compensation Sector is required to perform certain actions to ensure benefit plans are managed and administered properly.

Benefits plans

The Compensation Sector is responsible for:

• providing advisory and information services to compensation community
• coordinating the implementation of new or amended insurance policies
• developing administrative procedures and administrative information
• conducting analyses of the complex cases
• responding to requests raised by compensation community
• maintaining forms

Public Service Management Insurance Plan:

The Compensation Sector is responsible for:

• receiving and processing applications, statements of health and changes in beneficiary and death claims
• liaising with the insurer for life insurance adjudication, death and dismemberment claims
• issuing a certificate of life insurance
• liaising with the compensation community to ensure that the directives and procedures are correctly applied