Audit request

This section describes the roles and responsibilities of human resources, finance, and Pay Centre personnel in addressing audit requests.

On this page

• Process description
• Human resources responsibilities
• Finance responsibilities
• Pay Centre responsibilities

Process description

Departments served by the Public Service Pay Centre must undergo occasional internal audits of their pay administration. The Quality Assurance team measures the performance against the controls outlined in the Pay Centre Control Framework. A formal report of findings is presented to senior management on a regular basis. This should reassure departments as to the design and operating effectiveness of Pay Centre controls.

In most cases, it might not be possible to address audit-related requests using your department’s audit controls reporting software. In the event your department can’t address an audit request this way, it may rely on the support of the Pay Centre to complete the audit request.

Human resources responsibilities

Human resources personnel are responsible for:

• identifying a single point of contact for the specific audit request
• coordinating requests for information from the Pay Centre
• communicating, in writing, the specific audit requirements (information required and timeline) to the managers of pay operations at the Pay Centre
• updating the Pay Centre on any new developments related to pay information requirements to support the audit
• sharing outcomes and recommendations from the audit that may impact the Pay Centre, including corrective action that may be required
  • submitting these outcomes through the normal channels with the associated documentation

Finance responsibilities

Finance personnel are responsible for:

• identifying a single point of contact for the specific audit request
• coordinating requests for information from the Pay Centre
• communicating, in writing, the specific audit requirements (information required and timeline) to the managers of pay operations at the Pay Centre
• updating the Pay Centre on any new developments related to pay information requirements to support the audit
• sharing outcomes and recommendations from the audit that may affect the Pay Centre, including corrective action that may be required
  • submitting these outcomes through the normal channels with the associated documentation

Pay Centre responsibilities

Pay Centre personnel are responsible for:

• ensuring compliance with the Pay Centre’s Control Framework requirements
• responding to ad hoc audit requests and informing departments if the request is covered under the Pay Centre’s Control Framework or whether an ad hoc audit is required

Audit requests not covered under the Pay Centre’s Control Framework

In these cases, Pay Centre personnel are responsible for:

• informing departments if the request is not actionable within the desired timeframe
• providing departments with copies of the documents and information that the Pay Centre maintains
• preparing copies of the requested material
  • delivering them in a secure fashion to a specified departmental contact