MyKey and Compensation Web Applications support

Thank you for contacting us. This automated reply will help you get what you need.

A problem with your MyKey

You can create a new myKey, recover a lost myKey, and reset a lost or forgotten password online, or by contacting your department's IT Service Desk
If you lost your myKey after moving to a new department
- contact your new department's IT Service Desk for assistance or visit the myKey page for seconded employees
Other myKey issues
- this user guide lists solutions to the most common issues.

If you access CWA for the first time and are receiving the message "1. Error, the personal information you provided does not match our database", please contact your compensation advisor to validate the information on file. If the information on file is correct, please contact your department's IT Service Desk.
If you access CWA for the first time and are receiving the message "1. Error, there was a problem during enrolment
- the message was: #" please contact your department's IT Service Desk
If you are receiving a message "Error Code: 700" or "Error Code 704", please contact your department's IT Service Desk for assistance

If the error is related to your pension, please contact the Government of Canada Pension Centre at 1-800-561-7930
If the error is related to your pay or your benefits (including insurance), please contact your compensation advisor

For any additional unresolved issues contact the Client Contact Centre (CCC) at 1-855-686-4729 or submit a My Pay Enquiry.

2026-07-22