Contact the Client Contact Centre
Phone menu options

The Client Contact Centre offers a wide range of services. Here are the available phone menu options to help you connect to the appropriate agent.

1. Option 1: New pay problem (Press 1)

   1. Did not receive bi-weekly pay or missing portion of regular pay (Press 1)
   2. Overpayment-related problems (Press 2)
   3. Incorrect deduction and entitlements (Press 3)
   4. Collective agreements (Press 4)
   5. Other pay related problems or questions (Press 5)

2. Option 2: Updates on previously reported pay problem (Press 2)

   No sub-category

3. Option 3: Benefits, leave and information on life/career events (Press 3)

   1. Benefits (Press 1)
   2. Leaving the public service including retirees (Press 2)
   3. Maternity/Parental leave and other Leave without Pay (Press 3)
   4. Changes to personal information (including direct deposit and address change (Press 4)

4. Option 4: Taxes, copies of tax slips and pay stubs (Press 4)

   1. Tax related questions (Press 1)
   2. Request copies of tax slips (Press 2)
   3. Request copies of pay stubs (Press 3)

5. Option 5: Technical support with MyGCPay, Phoenix and the Compensation Web Application (Press 5)

   1. Technical issues accessing the Compensation web application (Press 1)
   2. Assistance with MyGCPay (Press 2)
   3. Assistance with submitting overtime, basic pay or extra duty pay in Phoenix timesheet or for help with selecting the section 34 manager (Press 3)
   4. Assistance for managers - to approve timesheet entries or for troubleshooting errors in Phoenix (Press 4)
   5. Assistance for managers - to create, modify or delete schedules in Phoenix (Press 5)

Contact the Client Contact Centre