Becoming a parent
For families with new dependents, see the following sections to ensure you receive accurate pay, benefits and appropriate insurance coverage.
Maternity and parental benefits, including leave and pension, are calculated based on the dependent’s date of birth or adoption.
On this page
- Pension Centre requirements
- Pay Centre requirements
- Public Service Health Care Plan requirements
- Notifying Canada Life about dental plan changes
Pension Centre requirements
You must provide the Pension Centre with a copy of the following documents as soon as you receive the original:
- birth certificate
- adoption certificate
- proof of guardianship
For more information on new dependents and pensions, see the following:
Pay Centre requirements
You must provide the Pay Centre with the dependent’s date of birth or adoption, in writing.
Note
You must include a pay action request form with your submission to the Pay Centre.
Public Service Health Care Plan requirements
As a plan member, you are responsible for:
- updating your positive enrolment information
- ensuring you have adequate coverage
Updating your positive enrolment information
If you have registered for an online account with Canada Life, you can update your positive enrolment information online through the company’s member services website. You can also submit a change form by mail.
For more information on positive enrolment, see the following:
Ensuring you have adequate coverage
You cannot change your level of coverage during leave without pay. However, you can increase your coverage from Single to Family to cover your new dependent.
Use Phoenix self-service to change your coverage. If you cannot access Phoenix self-service, complete the following forms and submit them to the Pay Centre:
Notifying Canada Life about dental plan changes
As a Public Service Dental Care Plan (PSDCP) member, you need to notify Canada Life, in writing, when changes in your personal circumstances could affect your dental plan coverage. For example, notify Canada Life if:
- your marital status changes
- you have a new dependent, for example, a spouse or a child
- your dependents aged 21 to 25 stop or begin attending school
Claims offices
Send all changes and claims to the appropriate mailing address:
For Canadian residents except residents of Quebec:
Canada Life Assurance Company
Winnipeg Benefit Payments
PO Box 6025 Station Main
Winnipeg MB R3C 3C7
Quebec residents, other than the National Capital Region:
Canada Life Assurance Company
Montreal benefit payments
Place Bonaventure
800 de la Gauchetière Street West
Suite 5800
Montreal QC H5A 1B9
Employees residing outside Canada
Canada Life Health and Dental benefits
Foreign benefits payments
PO Box 6000
Winnipeg MB R3C 3A5
Canada
To reach the claims office by phone:
Toll-free number: 1-855-415-4414 (service in English and French)
TTY, for the deaf or hard of hearing: 1-800-990-6654 or Winnipeg 204-946-7281
Collect calls outside of Canada and the continental United States: 204-946-1190