2019 Minister’s Transition Book 2: Departmental Results Framework
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Background
The Departmental Results Framework is a requirement of the 2016 Treasury Board Policy on Results, which supports a culture of measurement, evaluation and innovation in program and policy design and delivery. It is a key tool for tracking and communicating the department’s results and financial information to parliamentarians and the public. It contains a clear and concise overview of what the organization does (core responsibilities), what it is trying to influence (departmental results) and how it will assess progress (departmental result indicators). This tool is supported by the Program Inventory, which identifies the department’s programs and describes how resources are organized to contribute to its core responsibilities and departmental results.
The department first established its Departmental Results Framework for use in the 2018 to 2019 fiscal year, transitioning from an older reporting system (the Program Alignment Architecture). Target and annual result information for each indicator contained in the Departmental Results Framework is reported upon in both the Departmental Plan and Departmental Results Report. The tool is intended to provide an enduring structure which supports year-over-year reporting through trend analysis; however, it can be modified to update or clarify the department’s performance story.
Current status
The department is currently pursuing amendments to its Departmental Results Framework to ensure it remains relevant to its core functions and that the department is using sound methodologies and data to measure results.
Public Services and Procurement Canada Departmental Results Framework (Does not include Internal Services)
Core responsibility 1. Purchase of goods and services
$334 million; 1,542 full-time equivalents (FTE)
Description
Public Services and Procurement Canada (PSPC) purchases goods and services on behalf of the Government of Canada.
Departmental results and departmental results indicators
- 1.1 Federal organizations have the products and services they need, when they need them, at the best value
- 1.1.1 Percentage of overall client satisfaction with PSPC procurement services
- 1.1.2 Average number of days to award a contract (target 1—Level 1 complexity)
- 1.1.3 Average number of days to award a contract (target 2 —Level 2 complexity)
- 1.1.4 Cost of procurement services per $100 of contract value
- 1.1.5 Percentage of dollar value awarded through competitive contracting processes
- 1.1.6 Percentage of contracts awarded through PSPC standing offers and/or supply arrangements
- 1.1.7 Percentage of competitive procurement processes versus sole source
- 1.1.8 Percentage of complex competitive procurement processes for which at least 2 bids were received (levels 3 to 5)
- 1.1.9 Average number of qualified bidders on complex competitive procurement processes
- 1.2 Government purchasing is simpler and easy to access, fair and transparent for suppliers
- 1.2.1 Percentage of suppliers that rate the purchasing process as simpler and easy to access
- 1.2.2 Percentage of contracts awarded for which a valid complaint was filed
- 1.2.3 Percentage of suppliers that rate the purchasing process as fair and transparent
- 1.2.4 Number of agile digital procurements
- 1.3 Government purchasing supports Canada’s economic, environmental, and social policy goals
- 1.3.1 Percentage of contract value awarded to small and medium businesses
- 1.3.2 Percentage of innovation contracts awarded by PSPC for which products and services are commercialized within one year after contract completion
- 1.3.3 Percentage of PSPC contracts, standing offers and supply arrangements that include “green” goods and services
- 1.3.4 Percentage increase in participation to procurement processes by businesses owned by Indigenous peoples
- 1.3.5 Percentage increase in participation to procurement processes by businesses owned by women
Program inventory
- Procurement leadership
- Procurement services
Core responsibility 2. Payments and accounting
$350 million; 2,367 FTE
Description
PSPC collects revenues and issues payments, maintains the financial accounts of Canada, issues financial reports, and administers payroll and pension services for the Government of Canada.
Departmental results and departmental results indicators
- 2.1 Canadians have timely access to reliable information on Canada’s finances
- 2.1.1 The Public Accounts of Canada are posted on the department’s website within 24 hours of tabling in the House of Commons
- 2.1.2 Information presented in the consolidated financial statements of the Government of Canada is accurate
- 2.2 In collaboration with government departments, employees receive timely and accurate pay and benefits
- 2.2.1 Percentage of pay transactions processed that are accurate and on time
- 2.3 Members of federal pension plans receive timely and accurate pension payments, benefits and support services to which they are entitled
- 2.3.1 Percentage of pension payments processed that are accurate and on time
- 2.4 Canadians, businesses and organizations receive payments on time and revenues are collected for government services in an efficient manner
- 2.4.1 Percentage of payments issued within established timeframes
- 2.4.2 Percentage of money paid to the Government of Canada that is reconciled within 2 business days
- 2.4.3 Percentage of payments made instead of property taxes to taxing authorities within established timeframes
Program inventory
- Federal pay administration
- Federal pension administration
- Payments instead of property taxes to local governments
- Payments and revenue collection
- Government-wide accounting and reporting
- Cape Breton Operations: Human resources legacy benefits
Core responsibility 3. Property and infrastructure
$4,773 million; 3,062 FTE
Description
PSPC provides federal employees and parliamentarians with work space; builds, maintains and manages federal properties and other public works such as bridges and dams; and provides associated services to federal organizations.
Departmental results and departmental results indicators
- 3.1 Federal infrastructure spending supports Canada’s social, economic and environmental priorities
- 3.1.1 Percentage of PSPC-managed building locations that provide features to support universal accessibility
- 3.1.2 Operating expenses per square metre of Crown-owned office space
- 3.1.3 Percentage of reduction in green-house gases in PSPC Crown-owned building portfolio, excluding housing
- 3.2 National heritage assets are preserved on behalf of Canadians
- 3.2.1 Percentage of Crown-owned heritage buildings that are in fair or better condition
- 3.2.2 Percentage of PSPC-managed heritage asset projects that are completed on time, on scope and on budget
- 3.3 Federal real estate and associated services meet the needs of federal government clients and/or parliamentarians, and ensure best value for Canadians
- 3.3.1 Percentage of Crown-owned buildings that are in fair or better condition
- 3.3.2 Percentage of PSPC-managed office space that is modernized each year to meet the current Government of Canada Workplace Fit-up Standards
- 3.3.3 Percentage of real property projects that meet the needs of clients as defined in the project scope, and are completed on time and on budget
- 3.3.4 Percentage of time that essential property management services are fully available and functional
- 3.3.5 Percentage of PSPC Crown-owned surplus properties that are sold or transferred to non-federal entities
Program inventory
- Federal accommodation and infrastructure
- Real property services
- Parliament Hill and surroundings
- Cape Breton Operations: Portfolio management
Core responsibility 4. Government-side support
$435 million; 2,117 FTE
Description
PSPC provides administrative services and tools to federal organizations that help them deliver programs and services to Canadians.
Departmental results and departmental results indicators
- 4.1 Federal organizations have access to high quality linguistic services and tools
- 4.1.1 Percentage of translation, interpretation and terminology services that comply with established quality standards: Target 1 (translation)
- 4.1.2 Percentage of translation, interpretation and terminology services that comply with established quality standards: Target 2 (interpretation)
- 4.1.3 Percentage of translation, interpretation and terminology services that comply with established quality standards: Target 3 (terminology)
- 4.1.4 Percentage of overall user satisfaction with the Translation Bureau’s language tools and services
- 4.1.5 Percentage of translation, interpretation and terminology services provided to Government of Canada by Translation Bureau
- 4.2 The government does business with ethical suppliers and ensures that sensitive information is handled appropriately
- 4.2.1 Percentage of business integrity verification requests answered within the 4-hour client service standard
- 4.2.2 Percentage of security screenings processed within 7 business days for contractors and sub-contractors requiring access to protected information
- 4.3 Federal organizations have the support services and tools they need to deliver their programs to Canadians
- 4.3.1 Percentage of overall client satisfaction with PSPC support services and tools
- 4.3.2 Percentage of PSPC service standards met
Program inventory
- Linguistic services
- Communication services
- Government-wide corporate services
- Document imaging services
- Asset disposal
- Service Strategy
- Canadian General Standards Board
- Security and oversight services
Core responsibility 5. Procurement Ombudsman
$4 million; 23 FTE
Description
The Office of the Procurement Ombudsman operates at arm’s-length from federal organizations. It is legislated to review the procurement practices of federal organizations, review complaints from Canadian suppliers, and provide dispute resolution services.
Departmental results and departmental results indicators
- 5.1 Raise awareness of procurement issues and exchange information (education)
- 5.1.1 Number of educational events per year with small and medium-sized businesses and federal officials
- 5.1.2 Number of geographical locations where these educational events are held
- 5.2 Procurement related issues are addressed through facilitation (alternative dispute resolution)
- 5.2.1 Percentage of alternative dispute resolution processes that result in settlement agreements agreed to by both parties
- 5.3 Procurement related issues are addressed through investigation
- 5.3.1 Percentage of supplier complaint reviews completed within 120 working days as per legislative requirements
- 5.3.2 Percentage of recommendations made by the Ombudsman acted upon by federal organizations
Program inventory
- Procurement Ombudsman