Public Services and Procurement Canada
Request access to information

The Access to Information Act provides you with the right of access to records held by Public Services and Procurement Canada (PSPC). Submit a new request or review completed access to information requests.

On this page

• Submit an access to information request
• Receive your information by Connect
• Find information on completed access to information requests
• Contact information

Submit an access to information request

You can submit an access to information request online or by mail.

If your request relates to another federal government institution, consult the list of access to information and privacy coordinators.

Make your request online

Complete an Access to Information and Privacy online request.

This service costs $5. You will be asked to provide a valid credit card during the online process. Visa, MasterCard and American Express are accepted.

Make your request by mail

You may either:

• complete an Access to information request form (TBC/CTC 350-57)
• send a letter by mail, email or fax that clearly explains what records you are seeking

What to include with your access to information request

• Your name, street address and, if possible, a daytime telephone number to allow the Access to Information and Privacy (ATIP) Directorate employees to contact you during business hours (an employee may call you for further questions or to update your request status)
• As many details about your request as possible
• Your signature and date signed
• Payment for your request
  • enclose $5 cash or a cheque or money order payable to the Receiver General for Canada
  • to pay by Visa or MasterCard, contact the ATIP Directorate at PSPC

Receive your information by Connect

PSPC releases requested documents electronically via Connect.

Since January 2019, PSPC ATIP Directorate offers requesters a faster way to receive responses submitted under the Access to Information and Privacy Acts. Connect is a service that allows you to receive documents digitally in a safe, secure and timely manner, with no cost to you.

Create your free account now by visiting Connect. Once your account is created, send us an email at: aiprp.atip@tpsgc-pwgsc.gc.ca to let us know that you wish to receive your request through Connect. Include your request number and the email address linked to your Connect account.

If you already have a Connect account and wish to receive your response by Connect, please include your Connect email address in the email address field when submitting your Access to Information and Privacy online request.

Connect is a cloud-based online portal that provides access to documents in a safe and secure environment, as required under the Canada Post Corporation Act and the Criminal Code of Canada. This means that your identity and any information being shared with our office remain secure, and that your privacy rights under the Privacy Act are respected at all times.

Find information on completed access to information requests

You can search a summary of previous access to information requests from PSPC. Summaries are available in both official languages and at no cost.

Search the summaries of Completed Access to information requests.

The following types of requests are not included:

• requests made under the Privacy Act
• informal requests
• requests that were transferred to another government institution
• requests that were abandoned by the requester
• requests made under the Access to Information Act that are uniquely of interest to the requester and contain primarily personal information of the requester

Contact Information

You can contact us using the following details.

Business hours:

Monday to Friday, 7 am to 5 pm Eastern time

Mailing address:

Public Services and Procurement Canada
Access to Information and Privacy Directorate
Mailstop 164-1
161 Goldenrod Driveway – Suite 130
Ottawa ON K1A 0S5

Email:

aiprp.atip@tpsgc-pwgsc.gc.ca

Telephone:

1-844-417-2847

Fax:

819-994-2119