Troubleshooting
Thank you for your interest in Governor in Council appointment opportunities.
Technical support
I can’t log onto my profile. I receive an “invalid password” or “authorized users only” message. What do I do?
- Click on Forgot your password? above the Login button. Enter your email address in the field provided, and click Send. An email containing the password reset link will be sent automatically to the email address provided.
- If you are still experiencing problems with the new password, type in the password rather than cutting and pasting it from the email that was sent to you. Sometimes an extra space can be copied by mistake, which will render your password invalid.
- Other possibilities:
- Enable your cookies.
- Delete your cookies.
- Update your browser to the latest version.
I am still experiencing technical issues. What do I do next?
Please contact us:
- Email address: candidate.njoynhelp@cgi.com
- Phone number: 1-877-427-7717
- Hours of operation: Monday to Friday, 8:00 a.m. to 8:00 p.m. EST (except statutory holidays)
When you contact us, make sure you have the following information:
- The make and version of your Internet browser.
- The version and type of operating system you are using.
I am unable to access the Njoyn system. What do I do?
We are committed to ensuring the accessibility of our online Application Tracking System (ATS). However, if you are having difficulty accessing any content on the application site, please contact us.