Parole Board of Canada service performance reporting for fiscal year 2023-24

From: Parole Board of Canada

Service standards publicly state the level of performance that citizens can reasonably expect to encounter under normal circumstances. Although there are no legislated service standards attached to the record suspension application fee^{Footnote 1}, the Parole Board of Canada nonetheless strives to process applications in a timely manner and endeavors to adhere to the established processing times noted below.

This report covers the 2023-2024 fiscal year. A fiscal year runs from April 1^st to March 31^st. Our performance results are described in more detail below.

Record Suspension/Pardon

Applications received from individuals seeking a record suspension/pardon for an offence or offences tried summarily:

• Our standard: processed within 6 months of application acceptance
• Our target: the standard is met for ≥ 95% of applications submitted
• Our performance in 2023-2024: 96.9% of applications were processed within the 6-month standard

Applications received from individuals seeking a record suspension/pardon for an offence or offences tried by indictment:

• Our standard: processed within 12 months of application acceptance
• Our target: the standard is met for ≥ 95% of applications submitted
• Our performance in 2023-2024: 92.7%^{Footnote 2} of applications were processed within the 12-month standard

Applications in which the Board is proposing to refuse to order/deny a record suspension/pardon:

• Our standard: up to 24 months after application acceptance to complete
• Our target: the standard is met for ≥ 95% of applications submitted
• Our performance in 2023-2024: 99.3% of applications were processed within the 24-month standard