Accessibility feedback process at PacifiCan

Your feedback will help PacifiCan identify and break down accessibility barriers. Provide feedback on PacifiCan’s Accessibility Plan, your experience of our accessibility, or any other matter related to accessibility. Find out how we'll use your feedback.

On this page

• How to provide feedback
• Submit anonymous feedback
• If you want a response
• What we do with your feedback
• Request an alternate format

How to provide feedback

• Accessibility feedback form
• Video Relay Services (American Sign Language or Langue des signes québécoise)
• TTY at: 1-877-303-3388 

You can also contact our Accessibility Office:

• Email: info@pacifican.gc.ca
• Phone: 604-666-6256 
• Mail: Suite 1300-300 Georgia Street, Vancouver, BC V6B 6B4

Submit anonymous feedback

If you want to provide anonymous feedback:

• do not state your name or provide any other identifying information (for example, your email address or phone number)
• do not include your return address on the envelope if you send feedback by mail

If you want a response

If you’ve asked for a response, we will respond in the same way that you communicated with us.

Finding answers to more complex issues might take time. If that’s the case for your feedback, we’ll still follow up to let you know what we’re doing.

Online form or email feedback

We will respond by email within 10 business days.

Phone feedback

We will respond by phone within 10 business days.

Mail-in feedback

We will respond by mail within 10 business days plus mailing time.

What we do with your feedback

We analyze feedback for trends and patterns. We don’t identify individuals in our reports.

The only time your feedback will be connected to you is when you request a personal response from our Director General, Human Resources and Corporate Services.

We publish annual progress reports in the years between accessibility plans. In these progress reports, we report on the feedback we receive and how we are taking it into consideration.

Request an alternate format

You can request an alternate version of our feedback process, accessibility plans or progress reports by email at info@pacifican.gc.ca or telephone at 1-888-338-9378.

Formats available:

• print
• large print (larger and clearer font)
• braille (a system of raised dots that people who are blind or who have low vision can read with their fingers)
• audio (a recording of someone reading the text out loud)
• electronic formats that are compatible with adaptive technology