# 2024-305 Pay and Benefits, Canadian Forces Integrated Relocation Program, Relocation, Remission

Case summary

F&R Date: 2024-12-10

The grievor continued to be charged rations and quarters (R&Q) at his former place of duty, while he was travelling to his new location. He explained that due to Brookfield Global Relocation Services (BGRS) not having an active contract with a moving company, and due to all the CFB Gagetown storage rooms being full as a result of the pandemic, he was required to leave his household, goods and effects (HG&E) in his barracks room at CFB Gagetown and move without them. He stated that he was charged both R&Q for approximately two weeks, even though he was not in the province. As redress, the grievor sought to recoup these costs.

The Director General Compensation and Benefits, acting as the Initial Authority (IA) found that the decisions made by the administrative and movement personnel located at CFB Gagetown and the grievor optimized the most fiscally and logistically responsible course of actions available at the time. She also found that the grievor's circumstances were exceptional but concluded that she did not have the authority to provide redress. The IA recommended that the grievor forward his redress of grievance to the final authority (FA).

The Committee found that the circumstances faced by the grievor were exceptional. The COVID environment in place at the time affected BGRS' ability to secure the movement of HG&E in a timelier manner.

The Committee concluded that the grievor was aggrieved and he should not be required to pay either the rations or the quarters charges in question.

The Committee recommended that the FA afford the grievor redress by directing that the rations charges be refunded and the quarters charges be remitted.