We welcome your feedback to help us achieve a barrier-free workplace by 2040!

Do you have any feedback regarding the Impact Assessment Agency of Canada (IAAC)’s Accessibility Plan?

• Would you like to share your experience regarding accessibility at IAAC?
• Would you like to report a barrier to accessibility at IAAC?

Feedback may be related to:

• The physical environment (structural or architectural)
• Employment
• Information technology (IT)
• Communication
• Programs, services or policies
• Culture or behaviour
• Procurement
• Transportation

How to submit feedback?

The Designated Person to receive feedback at IAAC is the Accessibility Lead.

You can submit your feedback through the following methods:

• Anonymous online feedback form
• Email: accessibility-accessibilite@iaac-aeic.gc.ca
• Phone: 613-324-6984
• Mail: 160 Elgin Street, 22nd Floor, Ottawa, Ontario K1A 0H3

If you need additional tools or assistance in providing feedback, please email or call us at 613-324-6984.

Anonymous feedback

You may send anonymous feedback via our online feedback form, through the mail or by phone. Please avoid including any personal or sensitive information about yourself or others when submitting feedback.

Please note that if you send feedback anonymously, you will not receive confirmation of receipt or a response.

Response time for non-anonymous feedback

We will get back to you within five (5) business days after receiving your feedback. Feedback received will be acknowledged in the same manner in which it was received unless it was received anonymously. If you request an answer by regular mail, please take into account additional mailing time.

Alternate formats

The feedback process and questionnaire are available in multiple formats, including:

• print
• large print (larger and clearer font)

If you would like to obtain feedback process or questionnaire in an alternate format, please contact the Accessibility Lead, through any of the contact methods listed above.

The turnaround time for alternate formats is 15 business days from the date of the request.

We haven’t listed a format that works for you?

Please contact the Accessibility Lead, through any of the contact methods listed above, and we will do our best to accommodate your request.

What we do with your feedback

Your feedback is very important to us. At IAAC, we consult persons with disabilities—including employees, clients, and stakeholders—before taking any actions.

All feedback received is read, compiled, and prioritized. It can also be used to create actionable items in our Accessibility Plan.

Feedback is also included in our annual progress reports, which track improvements between accessibility plans. No personal information will be linked to the data or appear in these reports.