After you apply

Processing your application

If your application is incomplete, we’ll return it to you.

If we start processing your application, you will not get a full refund if

• you cancel your application
• you do not respond to our requests for more information or documents

You need to request a refund if

• you paid your fees online
• we returned your application to you because it’s incomplete and you do not resubmit the application

If we refuse your application

You won’t get the full service fee back. We only refund the consular fee. We do this automatically.

If we approve your application

Your travel document and your original documents will be mailed to you. They may be in 2 separate packages.

Contact us to update your mailing address if you

• haven’t received your travel document and
• are moving within 30 days of submitting your application

After getting your travel document

When you receive your travel document, you need to do the following:

1. Make sure the information is accurate

Make sure the information in the travel document is accurate, especially your personal information. If there are any errors, contact us immediately.

2. Sign your travel document

Sign your name using a black or blue ballpoint pen on the signature line on page 3.

Children under 16 should not sign their travel document. The signature line on page 3 should be left blank.

Do not sign anyone else’s travel document, including your child’s travel document. This makes it invalid.

3. Add your emergency contact information

We recommend you pick someone who does not normally travel with you to be your emergency contact.

Write their contact information in pencil so you can update it if you need to.

If your emergency contact changes

• Erase their information and add your new emergency contact.
  • Do not use correction fluid (Wite-Out®, Liquid Paper®, Tipp‑Ex®) on your travel document.
• If there isn’t enough space, write your new contact on a separate piece of paper and insert it into your travel document.
• Make sure you only slide the piece of paper into your travel document.
  • Do not glue or staple it to your travel document. This can cause problems when travelling.