Client experience survey on immigration and citizenship representation and advice

Ottawa, May 19, 2026—Immigration, Refugees and Citizenship Canada (IRCC) is running an online survey for people who used an immigration and citizenship representative or got advice on their application. Information from the survey will help us improve our programs and services.

About the survey

On May 19, 2026, IRCC will email 300,000 clients who received a decision from us in 2025. IRCC selected survey participants at random. Participation is voluntary and anonymous, and responses will not be linked to individual applications or used to identify respondents. Survey results will only be used to help improve IRCC programs and services, and will not affect any past, current or future IRCC applications.

The online survey

• takes about 11 minutes to complete
• is available in English and French
• must be completed by June 12, 2026

About the invitation to participate in the survey

The invitation will include

• the survey link starting with https://ircc.qualtrics.com/jfe
• no attachments
• an IRCC email address where participants can send questions

IRCC thanks participants in advance for taking part in the survey.