How we use your personal information
When you interact with us, you may give us information such as
- application details
- personal information
- contact information
- information about your
- passport
- national identity document
- education
- occupation
- language ability
But how do we use, collect and analyze the information you give us?
How we use your information
We use your information to
- inform you of your eligibility for specific programs
- determine if you’re admissible to Canada
- make decisions about your application
We also analyze your information to
- develop effective policies
- deliver programs
- make sure our clients are satisfied
- ensure we’re building public trust
Example of how we use your information
Most people need a visa or an electronic travel authorization (eTA) to travel to Canada—not both. Some people may only need their valid passport. By answering a couple of quick questions in the Find out if you need a visa to travel to Canada tool, we can use the information you give us to let you know
- the type of travel and entry document(s) you will need to travel to Canada
- any additional information related to your specific situation
How we collect your information
We collect your information when you interact directly with us. For example, this could be when you
- apply for a program or service
- communicate with us
- provide requested information or documents
Some departments, such as the Canada Border Services Agency or the Canada Revenue Agency, may also share your information with us. This is done in accordance with our respective terms and conditions and privacy policies.
To help us understand the interests of our current and future clients, we may also collect non-personal information from
- surveys
- page views
- external representative data
- other sources
Why it’s important to give us accurate information
Giving us accurate information
- helps us determine if you’re eligible for our programs or services
- helps us develop our programs
- avoids misrepresentation
If you don’t give us accurate information, you may experience issues or processing delays.
Your right to access your information
All personal information we collect is governed by the Access to Information Act and the Privacy Act. This means we’ll let you know
- the purpose for which your personal information is being collected
- how to exercise your right to access that information
Find out how to make a request under the Access to Information Act or the Privacy Act.